👇Do you have to get your new car serviced at dealers to keep your warranty?
👇How to make sure you lawfully keep your warranty intact?
The Australian Competition and Consumer Commission (ACCC) says that a manufacturer's warranty is a promise to the consumer that the vehicle will be free from defects for a certain period of time. How to make sure you are doing right by keeping your warranty intact?
Everyone is legally entitled to shop around for the best servicing deal without voiding your manufacturer's warranty. You don't have to go to an authorised dealer to keep the manufacturer's warranty intact.
Service your car in line with the schedule and specifications in the owner's manual or warranty logbook. Often not doing scheduled services, can compromise warranty instead.
Ask that quality parts be used for servicing (the parts don't have to be genuine to keep the warranty intact). Ask for an itemised account for the parts installed and work conducted. If there's a problem with the parts used, the repairer or part manufacturer will be responsible.
Ask the mechanic to fill in your logbook – they don't need an authorised dealer stamp for the warranty to be valid, independent repairer may sign or stamp the relevant page once completed the service.
Manufacturer can have certain requirements in its warranty terms (any servicing is carried out by qualified staff, according to the manufacturer's specification, and that appropriate quality parts are used) but it can't require you to service your vehicle through an authorised dealer. Dealers can offer extended warranties, which usually kick in after the manufacturer’s warranty and add as a condition that the vehicle must be serviced by the actual dealer offering the warranty. Also it is not uncommon, for the logbooks to have confusing boxes that say you'll be voiding the warranty if you don't take it back to the dealer for servicing.
Many use terms such as "advisable", "recommended" and "preferred" in relation to dealer servicing, which could further add to the impression that using an independent mechanic may result in problems.